Yes. Besides employment contracts, our staffs are required to sign the NDA that acknowledge their responsibility on data security and information confidentiality. We also cover this within our contract with the client. We are ISO 27001:2013 certified.

Our staffs are equipped with computer and headset as a standard. If any licensed software is required (e.g. ERP), the cost will be borne by the client. Additional costs will only be incurred upon written request and approval of the client.

Yes. In the event of a disaster or electricity failure, our immediate solution is to move our staffs to work from home setup which are periodically rehearsed.

The procedure normally takes 30 calendar days as a standard timeline to onboard a new staff.

As to meet the requirement of global clients, our commitment is to attract and develop the best talents.

• Talent diversity: With our database of more than 5,000 talents of local market, we also have a network to more than 2,000 Filipino talents. It is to service different voice and non voice BPO requirements. Not only fluent in English, our talents can meet the requirements of bi-lingual language skillset with Chinese speaking, Korean and Japanese speaking.
• The customized skill tests: An Excel test for Accounting role, the SQL & Tableau test for Business Intelligence role, Translation test and Writing test for bilingual speakers (Simplified Chinese, Korean and Japanese language), and Personality Test applied to all types of position
• Reference Check: A background check includes checking police clearance and the reference of previous employer to verify the performance of the talents before selecting them onboard

INNOVATURE CARE – We offer our employees:

• Annual health check-up
• 24/7 Health Insurance

An open culture: We recognize that from time-to-time employees have questions or problems regarding their work, wages and benefits, company policies and personal issues. To encourage employees to express these concerns and seek resolution of problems, questions, and suggestions, an “Open Door” procedure is established for all employees. All management personnel are responsible for insuring compliance with this procedure.

Reward by Performance: Employees’ contributions are recognized transparently and in time that enables collaboration of self-recognition and encourage an open culture.

Simultaneously, we regularly review and maintain performance standards to ensure no employee is left behind.

Innovature Leadership Programs: There are two approaches of Innovature Leadership Programs.

One is Mid-career Development aiming for existing high potential employees. They are highly encouraged to step up to middle management level, establish new team, shifting from managing a small team to managing the department.

Another one is Early-career Development, which is pertinent for fresh graduates who are initially joined in as trainee roles and pass the early career leadership training course designed by our Training Department.

Afterward, they will have the opportunity to practice leadership skills by starting to lead a pilot team of trainees. The goal of the two programs is to develop the capability for each individual in performing leadership roles within the company and to nurture the next generation of leaders.